Santiago Wade posted an update 6 months ago
"I smudged. I placed a tenant into an owner’s home and so they ended up tearing it down rather than paying rent. There is no way they’re going to ever hire me again…" (Charlotte Property Manager)
"It was crazy, you see. I took off and then two hours later, I landed in Charlotte. I guess technically you can say that I did my job. But the guy who crashed into the river, no, he’s the hero. It’s weird, right?" (Bitter Captain Roger Baines, played by Jason Sudeikis- Saturday Night Live Weekend Update Thursday- 10/2/09)
Captain Chesley "Sully" Sullenberger came to fame because pilot who flew the 1/15/09 US Airways Flight 1549 from New York to Charlotte. Most people can remember the story; it became national news for weeks because the plane went down within the Hudson River minutes after takeoff. You would figure that when you had been on that flight, choosing really upset! You paid money to stay Charlotte in roughly 2 hours, but rather, you were heavily delayed, drenched, your luggage was ruined, as well as your life flashed before your eyes. Extra resources needed tomorrow had to be cancelled. Your plans were shot. Your life was endangered. You could have been thinking of who you could sue. You would certainly never fly US Air again!
You’d appreciate Captain Baines "good pilot" joke later inside the Saturday Night Live skit:
Q: What did the excellent pilot do when he saw the flock of geese?
A: He avoided them and continued on Charlotte where he landed seven minutes early
However, Sully became a national hero. What??? Though he saved the lives of his passengers, he still did land in a very river which includes being viewed as a dysfunction. Was he a seasoned public relations professional who spun the story well afterwards? Hardly. Sully comes across like a soft-spoken guy. His "speech" for the passengers before the crash was a brief and hardly eloquent, "Brace for impact." Inexplicably, it didn’t matter. important site loved him. They were thankful and effusive in praise. No one said they wouldn’t fly with him again; the truth is, most choose to get him to captain their flights inside future. Many Americans said exactly the same thing. How could this happen to be?
The simplest fact is that a lot of people are aware that things fail. It’s inevitable. Sully could do little after he hit the flock of geese that caused the engines to fail. As Charles Swindoll said, "Life is 10% of what transpires with you and also 90% of how you reply to it." Sully calmly squeeze plane down and salvaged what he could out of a tough situation. His passengers knew he is at control and would work to be sure their safety.
In property management, picking tenants that will always pay and treat a rental home with respect is definitely an inexact science. You try to mitigate risk by performing credit and criminal background checks, verifying income and employment, and calling past landlords. You collect security deposits and drive by houses to see if they appear okay. At the end of the morning, however, you don’t deal with them and cannot force visitors to fulfill their obligations. It’s tough.
But when bad unexpected things happen (and so they will sooner or later), it could be a positive as well. It creates a chance to show your clients which you care, it enables you to find out more about them personally, and lets you demonstrate that you just have a want to correct things.
property management carlton of our clients receive their monthly rent (directly deposited inside their account) so we rarely get a way to speak with them outside of our initial meeting. But when issues arise, we have to construct a bond together while fitting in with manage to get thier properties back on track.
Paradoxically, the clients whose homes we’ve got had an issue with tend being life-long customers, while those who receive their rent smoothly every month are the ones I concern yourself with losing. Relationships require give-and-take and often form away from adversity; without this, it is possible to turn into a faceless entity containing no emotional connection.
Out of the disaster, Sully built a bond in one day regarding his passengers that few, if any, pilots is ever going to have with theirs, even their frequent flyers. Think about it. Who was the pilot of one’s last flight? Of your last ten?
So don’t cringe when something fails. It will give you an opportunity to acquire some of this lasting "Sully Love."